Coronavirus Update

06 May 2020

view of busy airport terminal

We are following the latest travel advice from the DFA relating to COVID-19 (initially referred to as Coronavirus)

Cases of Covid-19 (Coronavirus) have been confirmed in many countries throughout the world resulting in the World Health Organisation declaring a pandemic on 11 March 2020.

In the last few weeks, we have seen this become a fast moving, unprecedented situation. As we see travel restrictions implemented globally it is very important that all travellers follow the public health advice and government restrictions.

Our priority is to look after our customers at this time, with a focus on their health and safety. We are continually monitoring this situation extremely closely to ensure you can return to travel soon, in the safest ways possible.


What is the current travel advice around affected destinations? 

Due to the evolving nature of the situation travel advice is being updated daily, so we strongly advise all travellers to review the latest DFA advise and download the Travelwise App for the countries they are travelling to in the future, and if in doubt speak to your Travel Counsellor.

It is also important to note that many countries have revised their entry requirements and information surrounding health and safety, which may impact your future plans.

Countries around the world are being encouraged to take sensible precautions to prevent further spread of the virus.

If you have any queries or concerns, your Travel Counsellor is always available to offer additional guidance.


What happens if my travel plans are affected? 

If the DFA advises against travel to a destination and your holiday arrangements have been affected, your Travel Counsellor will always get in touch and advise you of the options open to you.

Given the increased risk of disruption at this time, it is even more important than ever to ensure that you have adequate travel insurance regardless of your destination - you should ensure that any policy properly covers you for disruption to travel plans and medical expenses, and you should carefully consider the scope of your policy and any restrictions on it.

Please rest assured that booking your travel through your Travel Counsellor means you have the backing of the company’s global support team, and a dedicated, 24/7 Duty Office should you need help and advice wherever you are in the world.


What to do when you return home

On returning home follow the latest HSE advise if you suspect you may be experiencing symptoms relating to Covid-19 (Coronavirus).


Useful information
Pleas refer to the DFA official website - for the latest advice.

You can also visit the HSE website

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