Sent in by Kelly O Connor
Tralee, 13 January 2021

I found Nicola on Facebook on a quick search for local travel agents. I needed to book flights to New Zealand and given the current pandemic wanted the reassurance an experienced professional could give me. Nicola gave me a call, understood my requirements...

I found Nicola on Facebook on a quick search for local travel agents. I needed to book flights to New Zealand and given the current pandemic wanted the reassurance an experienced professional could give me. Nicola gave me a call, understood my requirements and went about researching for me. The following day she had sourced flights and answered any questions I had on the same. The myTC app she uses is fantastic to check out the proposed flight details. I was so impressed by everything about the service she offered so I booked my flights immediately. She flagged the short lay over period of the proposed flight and advised she would research more options for me. The process was short and she really went the extra mile to come back to me so quickly with options. The app makes it easy to pay online and a lovely feature to see a countdown timer to your flight departure date. Nicola went above and beyond for me and I even received a lovely thank you card in the post after Christmas. Even after my flights were booked she followed up with me in the new year in respect to travel insurance and Covid testing as we had briefly discussed and I have taken her recommendations on the same. I have already recommended Nicola to family members for (fingers crossed) late summer holidays. I would not hesitate to recommend her services: friendly, efficient, professional. Thank you so much for easing my mind and making the process so simple for me I really appreciate it

Sent in by Margaret Williams
Cashel, 02 November 2020

Nicola was amazing in rebooking our holiday twice since March. Initially pushing it to September but when it became apparent that we could not travel in September she again rebooking in 2021. Nothing was a problem and she was there to reassure us throughout....

Nicola was amazing in rebooking our holiday twice since March. Initially pushing it to September but when it became apparent that we could not travel in September she again rebooking in 2021. Nothing was a problem and she was there to reassure us throughout. We even got our trip for a better rate for 2021. Fantastic service.

Sent in by John Grennan
Donegal, 09 October 2020

Andre was most helpful in making changes to our honeymoon plans during the pandemic. At every turn she provided us with a number of options, giving clear advice at each stage. We can't thank Andre enough for all her time and effort and for managing...

Andre was most helpful in making changes to our honeymoon plans during the pandemic. At every turn she provided us with a number of options, giving clear advice at each stage. We can't thank Andre enough for all her time and effort and for managing what would have otherwise been a stressful experience. Looking forward to getting back in touch to rebook our holiday? Kind regards, John

Sent in by Fiona and James Fortune
Co Laois, 05 October 2020

Honeymoon: South Africa Mauritius and Dubai Andre provides a fantastically informative friendly service. From the minute we had our first phone call discussing what we had in mind for our honeymoon we knew we made the right decision using her to find...

Honeymoon: South Africa Mauritius and Dubai Andre provides a fantastically informative friendly service. From the minute we had our first phone call discussing what we had in mind for our honeymoon we knew we made the right decision using her to find us the hotels and tours that we were looking for. Andre sent us on some hotel options which we had a choice of for our price range. She also provided us with some useful insight and tips about the places we were going and information on vaccines etc. We have the honeymoon of our dreams ahead of us ! Due to the Covid lock down we had to cancel our wedding which was in May 2020 and reschedule it to May 2021. Having to reschedule our honeymoon as well amongst all the stress during that crazy time would have been an absolute nightmare. Andre got in touch straight away and informed us about our options. Once we decided to reschedule the honeymoon to May 2021 we didn't have to worry about a thing . Andre handled everything from the flights transfers hotels and tours, it was all rescheduled . She even sent us a bottle of champagne on our would have been wedding day which was so thoughtful! :) Andre couldn't be more helpful and we have highly recommended her to all our friends and family.

Sent in by Elizabeth Barron
Dublin, 17 July 2020

Sarah has been exceptional in her listening to what we wanted on our New Zealand holiday - and created a wonderful itinerary for us that we are so looking forward to experiencing.

Sent in by Sean O'Brogain
Letterkenny, 29 October 2020

Trip to Petra / Jordan - I didnt think organising such a trip could be so easy, I endorse Susan 100%

Sent in by Tony Ferguson
Dublin, 06 November 2020

Andre has been booking our family holidays for years now and the expertise and advice she gives us, especially where it’s a new type of holiday or location for us, gives us the confidence to try something new with our kids. All of our holidays have...

Andre has been booking our family holidays for years now and the expertise and advice she gives us, especially where it’s a new type of holiday or location for us, gives us the confidence to try something new with our kids. All of our holidays have gone to plan and we’ve had fantastic experiences and we always felt that if anything ever went wrong, Andre would be there to give us clear and expert help. Well of course in 2020 we had a once in a childhood trip booked to Florida and we were so relieved we booked with Andre as she not only kept us informed and up to date, but she took care of all of the cancellations and getting our money back. It’s been a very reassuring experience to have an expert like Andre in our corner! Tony and Karen Ferguson

Sent in by Joanna Grocott
Birmingham, UK, 03 June 2020

Absolutely brilliant. Sarah is amazing!! Couldn’t ask for better service!!

Sent in by Claire Keane
Dublin, 03 November 2020

I liaised with Andre on behalf of my parents to book their 50th wedding anniversary trip, unfortunately we had to cancel their trip due to Covid-19. Andre was extremely responsive providing prompt updates on the status of their cancellation and chased...

I liaised with Andre on behalf of my parents to book their 50th wedding anniversary trip, unfortunately we had to cancel their trip due to Covid-19. Andre was extremely responsive providing prompt updates on the status of their cancellation and chased up all suppliers to ensure my parents would receive all of their refund. She worked tirelessly on our behalf and did so with a smile at the end of the phone despite all the uncertainty. Thank you for removing the stress from a stressful situation Andre. We hope we can re-book with you again soon, all my family have used your services for honeymoon / big holidays and I think we’ll all be going on a really big trip when this pandemic is over!

Sent in by Lisa McGrory
Co Rosscommon, 23 November 2020

I cant recommend Andre from travel counsellors enough. She was more than helpful when planning our honeymoon, taking everything we like/dislike into consideration, giving her recommendations and finding us the best deal and dream holiday. Unfortunately...

I cant recommend Andre from travel counsellors enough. She was more than helpful when planning our honeymoon, taking everything we like/dislike into consideration, giving her recommendations and finding us the best deal and dream holiday. Unfortunately we were unable to travel in the midst of the pandemic so Andre was able to cancel everything for us without any issues and refunded us as the insurance company were difficult. I cant wait to book a holiday through Andre again when we are able to travel again. Both professional and so personable to deal with. Thanks again Andre. Lisa

Sent in by Anne Reilly
Drogheda, 15 October 2020

Thank you so much for your help. We really appreciate all your have done to assist with our refund and are sorry that you are feeling the impact of Covid-19. I can assure you that when we get a chance to travel again, we will be back in touch. Stay well,...

Thank you so much for your help. We really appreciate all your have done to assist with our refund and are sorry that you are feeling the impact of Covid-19. I can assure you that when we get a chance to travel again, we will be back in touch. Stay well, stay safe and thanks again – very much!

Sent in by Carol Masterson
Co Dublin, 08 September 2020

Hi Andre, Thanks for rescheduling our trip to Krakow which was cancelled due to Covid19. While all of our friends were tearing their hair out trying to rebook flights and hotels, or worse still trying to get refunds, we just sat back and left the whole...

Hi Andre, Thanks for rescheduling our trip to Krakow which was cancelled due to Covid19. While all of our friends were tearing their hair out trying to rebook flights and hotels, or worse still trying to get refunds, we just sat back and left the whole thing in your capable hands, knowing from experience that you would sort it all out to our satisfaction, which you did. Now we have our holiday to look forward to in 2021, and our children, who paid for the whole thing, will be equally delighted that we didn't lose our holiday. Thanks a million again. Carol and Dermot.

Sent in by Mark Galligan
New York and Ireland, 07 September 2020

We were very satisfied and happy with the service you provided and have recommended you to our family & friends! We admired the way that you were calling us as soon as lock downs were announced, to get our thoughts/directions on what we would like to...

We were very satisfied and happy with the service you provided and have recommended you to our family & friends! We admired the way that you were calling us as soon as lock downs were announced, to get our thoughts/directions on what we would like to do with our trip, considering nobody knew how long lock downs would last. That took extra stress off us. Getting frequent email updates during the 2 week period of back and forth rescheduling was amazing. We would have never have had the time or patience to deal with that during all that was going on so having you on board really made the process for us a lot easier We were also happy with your knowledge and results of rates/change fees for hotels and flights, especially the latter where you advised that you could hold flight dates, until closer to the departure, in case our trip doesn't still happen. Overall your service was very good to us and we look forward to connecting with you for our 2021 trip and hopefully many more Thanks Mark & Sarah

Sent in by Marianna O'Neill
Dublin, 02 July 2020

Sarah provides an outstanding service and saves me and my family time and money. I recommend Sarah to my friends and colleagues all the time.

Sent in by Susan Orr
Dublin, 07 October 2020

I met Andre back in September 2019 at the Wedding Fair in the RDS and have been in regular contact with Andre ever since. Andre booked a magical honeymoon for 3rd September 2020 to Hong Kong & Vietnam which unfortunately had to be cancelled due to COVID...

I met Andre back in September 2019 at the Wedding Fair in the RDS and have been in regular contact with Andre ever since. Andre booked a magical honeymoon for 3rd September 2020 to Hong Kong & Vietnam which unfortunately had to be cancelled due to COVID 19!! We were more than happy to postpone our honeymoon until April 2021 and have now removed Hong Kong but we are now travelling to Istanbul, Vietnam and Cambodia so maybe it was meant to be. Throughout the whole time Andre has been nothing but fantastic in all aspects; from rebooking everything from flights, transfers, accommodation and adding the other destinations together with new itineraries it was all seamless with absolutely no hassle to Andre. The advice throughout has been brilliant and I can honestly say that Andre is so professional, knowledgeable and an absolute pleasure to deal with; I would highly recommend Andre for any travel plans big or small that you may have and can definitely say that all my future holidays will now be booked with Andre. Susie.

Sent in by Marlene Doyle
Bray, Wicklow, 08 June 2020

Sarah is always very pleasant and approachable. Nothing is too much trouble. She goes the extra mile to make sure that you are getting the best out of your holidays. She is vey knowlegable giving plenty of suggestions and tips and is there twenty four...

Sarah is always very pleasant and approachable. Nothing is too much trouble. She goes the extra mile to make sure that you are getting the best out of your holidays. She is vey knowlegable giving plenty of suggestions and tips and is there twenty four seven if need be. She is professional, enthusiastic, warm, understanding and very patient. A pleasure to deal with.

Sent in by Caoimhe Hegarty
Donegal , 05 October 2020

Andre has been amazing organising our honeymoon, we were meant to be in Thailand in May and then have a few days in Dubai. Then lockdown happened! Andre then changed all our flights and accommodation over to January because we changed our wedding to July....

Andre has been amazing organising our honeymoon, we were meant to be in Thailand in May and then have a few days in Dubai. Then lockdown happened! Andre then changed all our flights and accommodation over to January because we changed our wedding to July. Then we ended up having to change the wedding to March 2021 so Andre changed our honeymoon to April. I don't know what I would have done without this very kind and relaxed lady on board. Nothing was a bother for her and she kept us updated every step of the way! 5 Star work all round, amazing lady. Fingers crossed for all the honeymooners in 2021

Sent in by Caoimhe Masterson
Dublin , 07 October 2020

André was very helpful when we had to move our holiday not once, but twice. She dealt with it quickly and professionally. When the hotel was causing a delay she kept us up to date so that we knew we hadn't been forgotten about. It was great not having...

André was very helpful when we had to move our holiday not once, but twice. She dealt with it quickly and professionally. When the hotel was causing a delay she kept us up to date so that we knew we hadn't been forgotten about. It was great not having to stress about dealing with everyone involved to get it moved.