It’s reassuring to know when booking your holiday with Travel Counsellors
that we are one of the leading companies in the world when it comes to customer
loyalty and satisfaction.
We don’t rely on expensive advertising to bring us business. Instead each
of our Counsellors is building their own travel business by giving such
exceptional personal service to their customers that they not only book
with them again, but also recommend their Travel Counsellor to their friends and
family.
At Travel Counsellors we measure what our customers think of us in a number of ways,
including using the Net Promoter® Score system. Two weeks after booking with
us, we send all our customers a simple question ‘How likely is it that you
would recommend your Travel Counsellor to your friends and colleagues?’ Customers
can give us a score ranging from 1 to 10.
We are delighted that since we started measuring our customers’ responses
in 2007 we have consistently achieved a world beating score of over 90%, far higher
than that achieved by other travel companies and putting us among just a handful
of companies worldwide that are rated so highly by their customers.
So you know when booking your holiday with a Travel Counsellor that you are
dealing with a professional who is committed to giving you the best possible travel
advice time after time.